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Dr. Green offering high-quality merchandise; still we are pleased to ensure offering return police with remarkably low return rates as we recognize that there may be cases in which a customer feels the need to return a product and we want to meet that need in a way that exceeds industry standards, a fair and honest Return Policy ensures that customers feel comfortable with their purchases and with us.

We make every effort to ensure that all products that possibly can be safely returned will be returnable. But it is important to note that not all products are returnable. 

Due to the unique nature of this business and related matters of hygiene and public safety, we cannot allow certain items to be returned.

If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may call XXXXXXXXXX, live chat or contact us via email at shop@drgreen.me to confirm as to whether the product can be returned. 


If not stated online, our team will be happy to help you make that determination. If you return a product without first contacting us, you will not receive a refund. However only our experts reserve the right to accept/reject refund based on the condition of the received merchandise. 

Nonrefundable Product:

Call us first will be happy to help you make that determination. Merchandise that typically is non-returnable includes:

  • Eating Products – Non-returnable if packaging is opened. 
  • Hygiene Products – Non-returnable if packaging is opened. 
  • Mouth Stick Products – Non-returnable if packaging is opened. 
  • Toileting Products – Non-returnable if packaging is opened. 
  • Braces, Splints – Non-returnable if packaging is opened. 
  • Pillows – Non-returnable if packaging is opened. 
  • Bathing Products (includes Commodes, Raised Toilet Seats, Shower Chairs & Bath Benches) – Non-returnable if packaging is opened. 
  • Gel Mattress Overlays – Non-returnable. 
  • Gel Cushions – Non-returnable. 
  • Skin Cream, Lotions – Non-returnable.

Skin salves, ointments, creams and lotions: For your safety, we maintain strict security over our inventory of skin care products to avoid contamination or product tampering. To maintain this security no skin gels or lotions may be returned or exchanged once delivered. Be assured you will never receive a product that has not been handled by anyone other than the manufacturer and our shipping staff. 


Pillows, orthopedic soft goods, supports, braces and other non-returnable health care items. For your safety and protection, regional health laws and hygienic concerns render us unable to accept returns on all pillow products, orthopedic soft goods, braces, supports, hot/cold therapy items, other health care items once it is evident the item has been opened, used or worn. We truly regret the strictness of this policy, but require it to ensure the safety and hygienic integrity of the products we sell for all our customers. We know you wouldn't want us to send you a used health care product. 

Other items may also be non-returnable. Our team can help you determine if your product is returnable. 

Because each of our suppliers handle defective items differently, please call us at XXXXXX within 30 days from the invoice date if you encounter any problems with your purchase and we will do our best to make sure any issues are resolved in a timely manner. 

We warehouse and package most all of our products, and work with our suppliers to make sure your order arrives on your doorstep safely and securely. If an item does arrive damaged or with parts missing, please notify us immediately. We're happy to send you replacement parts as soon as possible, contact us within the Return Period: (24) hours of the date that you receive your product. 

We will issue you a Return Merchandise Authorization under the below conditions:

  • All merchandise must be shipped back in its original packaging and the packaging must not be defaced in any way. All parts and instructions must be returned.
  • All returns must be accompanied by a copy of your invoice.
  • The merchandise must be unused and in its original packaging. 
  • If you need to exchange an item, please contact us within the Return Period.
  • We will issue you a Return Merchandise Authorization.
  • All merchandise must be shipped back in its original packaging and the packaging must not be defaced in any way.
  • All parts and instructions must be returned.
  • All exchanges must be accompanied by a copy of your invoice.
  • The merchandise must be unused and in its original packaging.
  • Once the return item is received and inspected, the amount of the item will be applied as a credit for the exchanged item.
  • If the new item cost less than the exchanged item, the difference in item costs will be credited to the original form of payment.
  • If the new item cost more than the exchanged item, the original form of payment will be charged unless otherwise requested by the customer.
  • Customer is responsible for exchange shipping charges.
  • A credit approval email and new order confirmation email will be sent once the exchange has been processed. 
  • Returns and refunds impose an extra workload on our part.
  • Shipping and handling charges is nonrefundable (Shipping & Handling charges will be indicated for each item by our staff).
  • Once your return is received and inspected, the refund will be processed and a credit will be applied to the original method of payment.
  • Returned items must be in new condition and in the original packaging. Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
  • Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.